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Shipping, Returns & Refund Policy

This policy outlines the shipping, delivery, returns, exchanges and refunds applicable to purchases made through Cleaning Superstore.

1. Shipping & Delivery Policy

Cleaning Superstore ships from the United Arab Emirates (UAE) and delivers across all seven emirates. Delivery is currently available within the UAE only.

Delivery Charges

• Free UAE delivery is available on orders of AED 300 or more.
• Delivery charges for orders below AED 300 are calculated at checkout.

Order Processing & Delivery Times

• Orders are typically processed and dispatched within 1–3 business days.
• Delivery may take an additional 3–5 business days, depending on the delivery location and courier availability.
• Delivery times may vary due to public holidays, weather conditions, courier delays and other unforeseen circumstances.

Customers are responsible for providing a complete and accurate delivery address and telephone number at checkout.

Orders are delivered through courier services. A recipient must be available at the delivery address to receive and sign for the package upon arrival.

For delivery-related enquiries, contact support@cleaningsuperstore.com.

Returns & Exchanges Policy

Cleaning Superstore accepts return and exchange requests for eligible products within 7 days of delivery, subject to the conditions outlined below.

Return & Exchange Eligibility

Return and exchange requests are accepted within 7 days of delivery only under the following circumstances:

• An incorrect product or order was received.
• The product is defective.
• The product was damaged during transit.
• The product is subject to a manufacturer recall.

To qualify for a return or exchange:

• The product must be in the same condition in which it was received and remain unused.
• The product must be returned in its original, undamaged packaging wherever possible.
• Original tags, accessories and seals must remain intact, where applicable.
• The original packing slip or order confirmation should be included, if available.
• Proof of purchase must be provided.

All return and exchange requests are subject to inspection and approval by our customer support team.

Damaged, Defective or Incorrect Products

Customers must inspect their orders upon receipt and report any damaged, defective or incorrect products as soon as possible.

Requests must include:

• Order number.
• Description of the issue.
• Clear photos or videos showing the affected product.

Following assessment, Cleaning Superstore will arrange an appropriate exchange or other remedy in accordance with applicable UAE consumer protection requirements.

Exceptions & Non-Returnable Products

For hygiene, safety and product protection reasons, the following products are not eligible for return or exchange, except where required by applicable UAE law:

• Opened, used or partially consumed cleaning products and chemicals.
• Products with opened lids, broken seals or tampered packaging.
• Personal care and hygiene products, including beauty products.
• Perishable goods, including food, flowers and plants.
• Customised, personalised or specially ordered products.
• Hazardous materials, flammable liquids and gases.
• Sale items and products marked as final sale.
• Gift cards.

For enquiries regarding product eligibility, contact our customer support team before submitting a return request.

How to Request a Return or Exchange

Return and exchange requests must be submitted by email to:

support@cleaningsuperstore.com

Requests must include the following information:

1. Full name and billing address.
2. Product(s) ordered.
3. Order number and purchase date.
4. Reason for the return or exchange.
5. Clear photos or videos of the issue, where applicable.

Prior confirmation from our customer support team is required before returning any product. Items returned without prior approval will not be accepted.

Upon approval, our team will provide the return shipping label, where applicable, together with instructions on how and where to send the package.

Return Address

Approved returns must be sent to:

Defence Trading Co LLC
Warehouse 38, Beirut Street,
Ajman Industrial Area,
Ajman, United Arab Emirates.

Products should be returned in their original, undamaged packaging wherever possible, together with the packing slip or order confirmation, if available.

Return Shipping Charges

Return shipping costs are the customer's responsibility. However, if the return is necessary due to an error on our part, Cleaning Superstore will cover the return shipping costs.

Customers are advised to use a recorded delivery service with a tracking number. Cleaning Superstore is not responsible for return packages lost in transit before reaching our premises.

Original delivery charges are non-refundable, except where a refund or other remedy is required under applicable UAE law.

Exchanges

Cleaning Superstore provides exchanges rather than refunds for eligible return requests, subject to applicable UAE consumer protection requirements.

Replacement products will be dispatched once the returned item has been received, inspected and approved by our team.

All exchanges are subject to product availability. If the requested replacement is unavailable, our customer support team will contact the customer regarding the available options.

Refunds

Cleaning Superstore does not offer refunds for change-of-mind returns or standard exchange requests.

Refunds or other remedies required under applicable UAE consumer protection laws will be handled accordingly.

Where a refund is applicable, the customer will be notified once the returned product has been received and inspected.

Approved refunds will be issued to the original payment method, where possible. Processing times may vary depending on the bank or payment provider.

3. Contact Us

For enquiries regarding shipping, delivery, returns or exchanges, contact our customer support team:

Email: support@cleaningsuperstore.com
Website: https://cleaningsuperstore.com

Thank you for shopping with Cleaning Superstore.